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This is a problem with Microsoft Internet Explorer 9.x. The only solutions at this point are to either:.

1. use a different browser such as Safari, Firefox or Chrome, OR
2. to call us during our normal retail store hours to have an account manually created online by our web administrator. (608)661-8692 or email webmaster@ward-brodt.com.

Click here to log out of your account, though there is also a link in the help & info section on your online Ward-Brodt Music account.

This is basically for the state of Wisconsin/County sales tax calculation process during your checkout. If you accidentally select the wrong county, you may over-pay or under-pay your local sales tax due to your county. Please be careful when selecting this field. If you live in a county that is not listed, be sure to select "Wisconsin-All other counties" for your billing and shipping address as needed. Note: you can always edit your billing and or shipping address at any time by clicking on the "My Account" link near the top area on any page. If you feel you've made a wrong selection, simply click the edit button next to any address to make any future adjustments.

Click here or click "My Online Account" link above, enter new email address in *Your E-Mail field, and then push Update Account to confirm your change. Note: you will be prompted to first need to login to your account if not already logged in.

Click here (If you are not signed in, you will be prompted to do so.) Once in the account area, you can change your email address, password, and whether you'd like to receive store special emails. In your address book area, you can edit any of your billing and shipping addresses as well as add others that you may wish to use with future shopping. You can also choose to save your credit card information for future purchases or not, by checking or unchecking the box. Then press the "update account" button to finalize your updates.

If you've ever visited Ward-Brodt Music in Madison and have made any purchase in the last few years, you should have one! When you submit your account link request form, use your existing phone number for your account number if you don't know your actual in-store customer number. We'll research using your telephone number, or call you to confirm your contact information if we cannot locate it, so don't worry if you send us your telephone number instead.

Currently, we only accept payments via our shopping cart with Visa, Mastercard and Discover.

It's easy! You will have received an email with a Gift Card number from the person giving you the gift. It will be fairly lengthy, so if you should copy/paste it from the email into the field titled "Coupon or Gift Card" as it must be exact. Your purchasing amount will be deducted from your e-card balance. If your purchase exceeds the amount on your e-Gift Card, you will be asked to provide another source to complete the balance due. If it's less than the amount on your e-card, you carry a balance for your next purchase. So, save your email if that is true. It's that easy!

Online orders are filled from 8am to 2:30pm CST Monday through Friday and are shipped from our Madison Wisconsin retail location.

Yes, we request that you bring a copy of your received e-gift card email, so we can look up your balance when you wish to make a purchase at our retail location. It might take a few extra minutes compared to our physical gift card, as we'll need to verify a couple of things, though it would nice for us to give you that personal experience as you discover your purchase at our store in Madison.

Yes, but only during our normal business hours of shipping. During your checkout process, there is a $4 option for rush shipping. This fee will move you to the front of the processing line. Of course, behind any other orders with priority shipping. Contact us anytime during our store hours via telephone (800)369-6255 or email us at orders@ward-brodt.com for any more details.

Online orders are filled from 8am to 2:30pm Central time Monday through Friday and are shipped from our Madison Wisconsin retail location.

Click here to learn more.

Click "Your Account" link listed under "Customer Service" horizontal menu link or from the help & link box area on the left side. (If you are not signed in, you will be prompted to do so.) Once in the account area, select Order/Billing History link near the top of page. From the order history area, you can review the order number, order date, payment status, shipping status, order total and notes from customer service.

3 STEPS TO YOUR PURCHASE:

1. Simply type in the amount you wish to purchase!
2. Next enter your e-gift card recipients *shipping information in the area above the Add to Cart button, so that we can set their account up here in our store, which will help speed up the order process for them when they make their next purchase online. Please double check your spelling for this information. If we have a problem, we will contact you to verify this information.
3. Once added to the shopping cart, you'll be able to enter your personalized message during the check out process.

Unfortunately, this cannot be completed through our website. You'll need to call Rose at 608-661-8684 between the hours of 7am - 3pm Monday through Friday with your new card information to complete your request. 

Click here to read about our terms/conditions.

It depends on the age of the instrument. WB keeps their instruments in the lease pool between 5-7 years. If the instrument has aged beyond the 5 year mark, it could be eligible for purchase. Please contact us if you would like to check on any possible purchase status & price of the instrument that you are currently leasing.

No, WB is strictly a rent-to-rent program. At any time, you may discontinue your lease to purchase a high quality instrument at our always discounted from retail prices. In fact, it is our recommendation that you consider purchasing an instrument once you know that your child will be continuing to play in band/orchestra, so that you don't continue to make lease payments for several years.

That's the beauty of our lease program! We have a maintenance & repair policy built right into our lease fee. If anything happens to the instrument (blatant abuse-not covered), we can do one of 2 things for you.

1. Replace the instrument with another via an exchange.
2. Fix the instrument & give it back to you, while you have a loaner instrument to use during the repair.

Lease agreements are between you (the customer) and Ward-Brodt Music Company. We offer delivery & pickup at the school, but the responsibility for the instrument remains with the customer until WB physically retrieves the instrument.

You actually have 2 options to return your rental instrument.

1. Return your rental instrument directly to our store. You will receive a written receipt for your records and your monthly instrument deduction will stop immediately with this option.
2. Return it to your school - NOTE: you must notify Ward-Brodt that it will be dropped off. Keep in mind that deductions will not stop until Ward-Brodt physically takes possession of instrument.

Return paperwork is processed as soon as possible once an instrument has been returned to the store. You will continue to be automatically billed until the instrument has been received by WBM. Therefore, if you leave your leased instrument at the school for pickup, it is very important that you notify us, so that we can get your leased instrument back to us in a timely fashion. If you have any questions or concerns, feel free to call Rose at 608-661-8684 between the hours of 7am - 3pm Monday through Friday.

Contact us anytime during our store hours via telephone (800)369-6255 x-8684 or email us at rentals@ward-brodt.com

If you are attempting to do this during 7am to 3pm, call Rose at 608-661-8684 so she can personally check to make sure that your school is either not supported by our School Services Representative program or it may also be that the teacher from that supported school has not gotten us the specifics yet for your student.

In any case, give Rose a call for answers or you can email her directly rfincutter@ward-brodt.com. 

If you haven't received a telephone call from us, first check your slip to confirm that we have your correct contact information.

We always call to let you know if there is a problem preventing the completion of your requested work or if it has been completed and is in good playing condition. It's best to call us at 608-661-8647 during our normal business hours, or you can email us at repair@ward-brodt.com if there is an error on your contact info, or if it's beyond the timeframe you were told during drop off.

Basically we have 3 steps in our process after we receive your online application for employment or if you drop off an application and resume in person.

1) Your information will be shared with the specific Department Manager of the position you have applied.
2) The appropriate Manager will screen your information and then contact you via email or telephone to conduct a preliminary screening interview, if your information qualifies for the position.
3) After our screening process has completed, the most qualified candidates will be contacted to complete our interview, testing, and reference process.
*All candidates will be contacted via letter or phone once the hiring process is complete for the current opening.
*We will also share your application with other Ward-Brodt Music departments that match your qualifications, so we can keep you in mind for future openings.

Please do not call us! Your confirmation is immediately acknowledged upon submission. We will contact you shortly after the application acceptance time period has ended.

We are located in Madison, WI at 2200 W Beltline Hwy. (Exit 259-Todd Drive) You can or call us toll-free at (800)369-6255 or (608)661-8600. (click for map)

We keep all information that we gather about our members strictly confidential! Any info is used to serve your needs and to personalize your experience on our site. We never reveal the information to outside parties or sell it to anyone for any reason.

We keep your personal information completely secure. It is not available to anyone outside our company!

Contact us anytime during our store hours via telephone (800)369-6255 or email us at info@ward-brodt.com.

Contact us anytime during our store hours via telephone (800)369-6255 or email us at info@ward-brodt.com

CLICK HERE to find out.